To our valued clients, we are committed as ever to providing the best medical care for your pets. In order to practice social distancing as best as possible, clients are temporarily not allowed into the building at this time. Exceptions will be made for families having their pet’s quality of life assessed. Please bring a fully charged cellphone with you, as that will be our primary means of communication throughout your pet’s visit with us.
In our efforts to maximize our ability to help out our patient’s, we have implemented a new policy to confirm scheduled appointments. Anticipate a call &/or text 24-48 hours prior to your appointment to confirm your appointment time, which must be confirmed one hour prior to closing the day before your appointment in order to keep it. Any cancellations or rescheduling must be done 24 hours in advance to avoid any additional charges. For those with confirmed appointments that fail to come in for their exam, the exam fee of $45 will be applied in addition to your next invoice.
We will not be able to process payments over the phone, & services are still to be paid at the time they are rendered. The accepted forms of payments is cash, Apple Pay, Visa, Mastercard, Discover & Care Credit, along with the card holder present as well. We DO NOT accept personal checks or American Express.
Due to limited availability with a high demand for appointments throughout the quarantine, we apologize for any inconvenience to reach us caused by the increased call volume.
We also ask for your patience & cooperation in following the new protocols we have in place in accordance with the government imposed quarantine.
Thank you!
